Free shipping and 15 days return ​

Frequently asked questions (FAQ)

Buying Art

Artwork can be purchased directly on the website on the product detail page. Next to the artwork description is a blue, rectangular button that says ‘Add to cart’ and clicking it will begin the checkout process.


Orders shipped within Canada are subject place of supply rules as set out by the Canada Revenue Agency.

The HST (Harmonized Sales Tax) will be charged to:

New Brunswick – 13%
Newfoundland and Labrador – 13%
Nova Scotia – 15%
Ontario – 13%
Prince Edward Island – 14%

For the following provinces the 5% GST will only be charged:

Alberta
British Columbia
Manitoba
North West Territories
Nunavut
Saskatchewan
Yukon

GST and QST will be charged on shipping for customers from Quebec


We accept payment by credit card (Visa, Master Card, American Express), PayPal, Interac / eTransfer (Canadian banks). There is no additional processing fee for credit card payments. On orders over $5000, we do request payment by bank wire or Interac/eTransfer.

Our operations are online and you can find us 24×7 at www.canadianfineartonline.com
All our inventory is located in Montreal

There is a button “make an offer” on the artwork details section. Please feel free to make an offer and we will do our best to help with the price if we can.

Returns

We have a 15 day free return policy. Items must be returned in the same condition with all the same packing materials to receive a refund. Please contact us (info@canadianfineartonline.com) within 15 days of receiving your artwork for a refund. The refund will be issued within 2 days of receiving the return. The refund might take up to 5-10 days to be processed by banks and payment systems

Shipping

All purchases are packaged in custom cardboard shipping boxes or crated in custom built wood crates (depending on the size of art and value) . The packaging consists of three layers.

The first, in contact with the work of art, protects the surface from dust, scratches and finger marks. For the first layer that provides only the surface protection we use the materials such as the tissue paper that are chemically and physically neutral when in contact with the work.

The second layer is an intermediate cushion that reduces vibration, absorbs impacts, and attenuates temperature and hygrometric variations. For the second layer acting as a cushion we use polyethylene rigid foam boards or bubble wrap along with the cardboard on the front and rear of the artwork.

The third is a sort of rigid shell designed to be impact-resistant and facilitate handling. We use custom carton boxes for soft packing or custom built wooden crates.

Free shipping within Canada and United States except remote areas and oversized items (18″x24″ and larger)
Please contact us for shipping rates (FedEx or DHL) before buying the artwork


– We do not collect the US sale tax;
– The carrier (UPS or FedEx) might charge the brokerage fees to clear the imported goods even though there is a $0 duty;
– Canadian artworks are exempt for duties when they are imported into the US (HTS code 9701.10.00 ).


– We do not collect the VAT (local sale tax);
– The carrier (DHL or FedEx) will charge the brokerage fees to clear the imported goods;
– Please check your local regulations regarding import duties for Canadian artworks .

Shipping Tracking number will be emailed to you to enable you to track the progress of your shipment. Your email can be added so that you will receive the notifications on the progress. Signature upon delivery is required; No safe drop (note will be left if the delivery missed you);
All our shipments are insured
you will receive an email with the CanadaPost, UPS or FedEx tracking number. If we ship with a white glove courier, we will be in touch by phone or email to coordinate delivery date and time with our driver.

Services

We offer custom framing options for artwork purchased from the gallery. We use only acid-free, museum-quality materials so that your artwork is framed for preservation.