All returns must be shipped back to us within 15 days of when the order was confirmed as received. Please note that returns are only possible if in accordance with the Terms & Conditions (below) A refund amount will be credited directly to the account used to pay for the item.
- Paypal: the refund will be made directly to your Paypal account within an average of 48 hours.
- Credit card and Bank transfer: the refund will be made directly to the account used. Please note that bank transfers can take between 3 and 7 days to be processed
- Email to email@example.com with your order number. You can indicate (optionally) specific reason for the return.
- Our gallery will get back to you with a prepaid return shipping label. The cost of the shipping will NOT be deducted for your refund amount. Return is free.
- Pack the artwork back in the original box with all of the packaging materials and certificate of authenticity that was included in the package (if any).
- Return the package to any of Canada Post office.
Returns Terms & Conditions
All returns must be shipped back to us within 15 days of when the order was confirmed as received. Please note that returns are only possible if in accordance with the Terms & Conditions Further, all returns shall only be accepted by us if
- the artwork and frame are returned in the original condition, without any damage whatsoever it was received,
- any bills and labels are retained on the artwork, if any,
- the certificate of authenticity (if any) is returned in its original and unmodified form along with the returned artwork.
Please keep the original packaging in which the artwork was sent or send back the artwork in equally appropriate packaging for return shipping.
For damaged artwork
In the unfortunate event that your order arrives in less than satisfactory condition, simply take a digital photo of the item, then attach the photos to an email and send to us (firstname.lastname@example.org) We will get back to you in 2 business days on how to proceed with your order.