- Paypal: the refund will be made directly to your Paypal account within an average of 48 hours.
- Credit card and Bank transfer: the refund will be made directly to the account used. Please note that bank transfers can take between 3 and 7 days to be processed
- Email to email@example.com with your order number. You can indicate (optionally) specific reason for the return.
- Our gallery will get back to you with a prepaid return shipping label. The cost of the shipping will NOT be deducted for your refund amount. Return is free.
- Pack the artwork back in the original box with all of the packaging materials and certificate of authenticity that was included in the package (if any).
- Return the package to any of Canada Post office.
Returns Terms & Conditions
- the artwork and frame are returned in the original condition, without any damage whatsoever it was received,
- any bills and labels are retained on the artwork, if any,
- the certificate of authenticity (if any) is returned in its original and unmodified form along with the returned artwork.
For damaged artwork
In the unfortunate event that your order arrives in less than satisfactory condition, simply take a digital photo of the item, then attach the photos to an email and send to us (firstname.lastname@example.org) We will get back to you in 2 business days on how to proceed with your order.